Delivery

LIFE IS SAD. LIFE IS A BUST. ALL YOU CAN DO IS DO WHAT YOU MUST.
IT’S BEEN A TOUGH FEW WEEKS ALL OVER THE WORLD. EARLIER THIS WEEK WE MADE THE CALL TO CLOSE THE FILL FACTORY TEMPORARILY.
WE WANTED NOTHING MORE THAN TO KEEP GOING AND TO HELP KEEP ALL OUR STOCKISTS GOING TOO. WE FEEL
FOR EVERYONE THAT’S SUFFERING RIGHT NOW, AND WE WANT TO ALWAYS DO THE BEST FOR OUR FRIENDS, OUR CUSTOMERS, ALL THE INDEPENDENT BUSINESSES OUT THERE AND THOSE ON THE FRONT LINE – STOOD BRAVELY BEHIND THE COUNTER OR DELIVERING DOOR TO DOOR. CLOSING THE FACTORY WAS SOMETHING WE NEVER THOUGHT WE WOULD HAVE TO DO. EVER
OVER THE LAST FEW WEEKS WE’VE WORKED REAL HARD, BUT THE SITUATION GOT HARDER. THE CONTINUED SPREAD OF THIS VIRUS HAS NOW MADE THINGS IMPOSSIBLE. WE GOT DOWN TO LESS THAN 50% OF OUR TEAM AND WE CAN’T FUNCTION SAFELY OR RESPONSIBLY.
WE’RE SO PROUD OF OUR PRODUCTION TEAM AND DAVE, OUR DELIVERY DRIVER, WHO’S KEPT ON DELIVERING & PICKING UP BULK RETURNABLE DRUMS TO/FROM STORES FOR AS LONG AS HE COULD. DESPITE EVERYTHING, HE KEPT ON ROLLING THOSE DRUMS. EARLIER THIS WEEK, WE HAD TO CALL IT. IT WAS THE RIGHT TIME TO STOP MAKING FILL PRODUCTS, AND SINCE WE MAKE EVERYTHING TO ORDER, WE HAD TO TAKE THEM OFF SALE TOO.
THAT DOESN’T MEAN WE’RE NOT AROUND ANYMORE. FAR FROM IT. WE’RE STILL HERE IF YOU WANT TO TALK & WE’LL USE THIS TIME TO MAKE ALL KINDS OF PLANS TO IMPROVE WHAT WE DO, IMPROVE WHAT WE MAKE, AND IMPROVE THE WAY WE DO EVERYTHING WE DO. WE’LL ALSO BE QUIETLY WORKING ON NEW THINGS. AFTER ALL, WE’RE ONLY JUST GETTING STARTED.
THIS LAST WEEK WENT BY IN A BLUR WITH THE TEAM SCRAMBLING TO GET DELIVERIES TOGETHER TO PACK EVERYTHING THEY COULD WHILE DOING THEIR BEST TO NOTIFY THOSE WITH ORDERS IN THAT’LL BE AFFECTED BY THIS DECISION. PLEASE KNOW IT WASN’T TAKEN EASILY.
ONE THING’S FOR SURE, THIS REFILL/ZERO WASTE COMMUNITY NEVER CEASES TO AMAZE US. WE’VE NEVER FELT SO SUPPORTED. WE’VE NEVER FELT MORE A PART OF A COMMUNITY. WE’VE NEVER FELT SO MUCH WARMTH IN BUSINESS.
TO EVERYONE WHO CHOOSES TO USE THE PRODUCTS WE MAKE, THANK YOU SO MUCH FOR YOUR SUPPORT, YOUR UNDERSTANDING AND YOUR GOOD VIBES. WE’LL BE BACK MAKING AS SOON AS WE CAN AND WE’RE SO SORRY IF WE’VE LET YOU DOWN THIS TIME.
MORE IMPORTANTLY THAN ALL OF THIS. WE CAN’T PRAISE THE FOLKS IN FRONTLINE SERVICES WHO KEEP ON KEEPING ON. THEY CAN’T PULL DOWN THE SHUTTERS AND STAY HOME.
STAY HOME. PROTECT THE NHS. SAVE LIVES.